Shipping and refunds
Product transport and delivery
Gabriel Shoes is not obliged to the shipment of the Products until it receives the payment of the price; after receiving the payment, Gabriel Shoes undertakes to send the Products within 5 working days.
The delivery terms here specified should be considered not compulsory, not essential term but merely formal. Gabriel Shoes cannot, in any case, be held responsible for missing the deadline.
Gabriel Shoes guarantees the shipment of the Products, by express couriers, selected time by time according to the Product purchased and to the destination, to the delivery address provided by the Customer during the registration process or to a different address provided by the Customer during the order transmission.
The Customer can check the status of orders through the online function “Online Tracking” provided by the courier in charge of the delivery and available in the Reserved Area. The Customer can perform this check only after the shipment of the Products.
The Customer must verify, at the time of delivery, that the packaging and/or the Products pack are intact, not damaged, not wet or otherwise altered, in the sealing materials too.
The Customer must immediately notice any damage of packaging or of Products pack, by placing a check reservation note on the courier delivery receipt, as well as by informing Gabriel Shoes by registered e-mail or equivalent technology.
If does not, and in particular if the courier delivery receipt is signed with no objection, the Customer can no longer make any complaint referred to the exterior features of what delivered.
We inform that items made of certain types of leather, (including, but not limited to deer, kangaroo, ostrich) in some countries (including, but not limited to Japan, China, Switzerland) may be subject to a binding export customs procedure which shall certify that leathers are not included in the Washington Convention.
Such procedure may last up to ten days. Therefore, the delivery of these goods, irrespective of our will, may take approximately 10 working days more than standard shipping.
Flat rate shipping:
United Kingdom 10£
Japan 2800 JPY
Switzerland 15 Fr
Rest of the world 30$.
Product Transport to CITES certificate
We wish to inform you that, where indicated, the leather used to make item is subject to the CITES international convention on protected leather products (Washington Convention) which protects and certifies the free movement of leather goods.
This procedure, compulsory for export, requires at least ten days for the issue of the CITES certificate. .
The delivery of this item requires approximately 10 working days more compared to standard delivery.
The CITES certificate is enclosed in the shipment.
The customer who wants to send back this item has to apply for Cites Certificate to Fish & Wildlife State Office.
Right to termination of the Agreement
The Customer has the right to terminate the Agreement with Gabriel Shoes without providing any reason and without any penalty within 14 (fourteen) days, from the day when he or a third party, different from the carrier in charge, obtain the physical possession of the Product. The date indicated on the delivery receipt will prevail.
The right to terminate the Agreement must be enforced by the Customer by sending to Gabriel Shoes a registered letter or a written communication by equivalent technology, with an express declaration of the intention to enforce the right to terminate the Agreement, as well as the order number related to the Agreement he wants to terminate. In order to enforce the right to termination, the Customer could use the specific “return form”, available in the order section of the Reserved Area.
For the purposes of complaining with the terms, it is enough that the Customer sends the communication related to the right to termination within the termination period. This communication could be sent by telegram, telex, e-mail and fax too, with a registered letter within the 48 (forty-eight) subsequent hours.
In case the Customer enforces the right to terminate, he must return to Gabriel Shoes the Products without any delay and, in any case, within 14 (fourteen) working days from the communication of the termination. The term is complied if the Customer sends the Products within 14 (fourteen) days from the communication of the termination.
The Product will be returned to: MEJBAR BROTHER LLC – 3120 O STREET SE – WASHINGTON DC 20020 USA.
Or to: BEMTEX sarlau - Rue El Massoudi, Magasin GABRIEL SHOES, Maarif Casablanca 20000 Morocco
If the Customer terminates the Agreement, all the costs he had paid to Gabriel Shoes will be refunded, the delivery costs included (except for the extra cost due to a particular kind of delivery required by the Customer, and different from the cheaper standard delivery offered by Gabriel Shoes), without any delay and in any case within 14 (fourteen) days from the day Gabriel Shoes has been informed of the decision of termination of the Agreement. Those reimbursements will be performed through the same payment instrument chosen for the first transaction, except for the Customer expressly required a different payment instrument; in any case the Customer will not bear any cost as result of the reimbursement.
The reimbursement can be interrupted by Gabriel Shoes until the Products delivery or until the Customer has given the proof of the shipment.
The costs related to the return of the Products are entirely in charge of the Customer.
The Product must be returned intact, in the usual state of wear. If the Customer enforces the right to terminate the Agreement in any way not compliant with the conditions required by the present section, he will not have the right to any reimbursement.